Frequently Asked Questions
1. How long can I rent one of your products?
2. What is included in the price of the rental product?
3. What methods of payment do you accept?
4. What if I have a problem with one of your rental products?
5. I am nearing the end of my rental term. What should I do?
6. I did not get my deposit back. What happened?
7. I am moving out early or leaving school. What should I do?
1. How long can I rent one of your products?top
A. Coldex has several rental terms including one school semseter (4 months), one school year (8 months), or one full calendar year (12 months). Not all options are offered at each school. Check your school for details.
2. What is included in the price of the rental product?top
A. The price of our rental product includes delivery, pick-up, servicing, the refundable $25.00 cleaning deposit and HST.
3. What methods of payment do you accept?top
A. Coldex accepts Visa, Mastercard, cheques and money orders as methods of payment. If we deliver directly to you on campus, cash may be accepted.
4. What if I have problem with one of your rental products?top
A. Simply Checkout our troubleshooting section or Contact Coldex immediately, by email, so we can send one of our representatives over as soon as possible to remedy the problem.
5. I am nearing the end of my rental term. What should I do?
top
A. Coldex will email you outlining the procedures on how to properly clean the refrigerator, and to ensure Coldex retains possession at the end of the rental term. To avoid a $25.00 cleaning charge, simply follow the instructions in our Deposit Information section.
If you wish to extend your rental term, please email Coldex immediately for further information.
6. I did not get my deposit back. What happened?top
A. In 2010, 86% of students received their deposits back. If you did not receive your deposit back, it could be for several reasons.
7. I am moving out early or leaving school. What should I do?top
A. Email Coldex immediately. The unit may not be transferred to another person, or moved to another room without our prior written consent. Movement without consent is treated as theft. If you move out, and don't notify Coldex at least 24 hours prior, you will continue to be responsible for the unit until it is picked up or recovered.
2. What is included in the price of the rental product?
3. What methods of payment do you accept?
4. What if I have a problem with one of your rental products?
5. I am nearing the end of my rental term. What should I do?
6. I did not get my deposit back. What happened?
7. I am moving out early or leaving school. What should I do?
1. How long can I rent one of your products?top
A. Coldex has several rental terms including one school semseter (4 months), one school year (8 months), or one full calendar year (12 months). Not all options are offered at each school. Check your school for details.
2. What is included in the price of the rental product?top
A. The price of our rental product includes delivery, pick-up, servicing, the refundable $25.00 cleaning deposit and HST.
3. What methods of payment do you accept?top
A. Coldex accepts Visa, Mastercard, cheques and money orders as methods of payment. If we deliver directly to you on campus, cash may be accepted.
4. What if I have problem with one of your rental products?top
A. Simply Checkout our troubleshooting section or Contact Coldex immediately, by email, so we can send one of our representatives over as soon as possible to remedy the problem.
5. I am nearing the end of my rental term. What should I do?
top
A. Coldex will email you outlining the procedures on how to properly clean the refrigerator, and to ensure Coldex retains possession at the end of the rental term. To avoid a $25.00 cleaning charge, simply follow the instructions in our Deposit Information section.
If you wish to extend your rental term, please email Coldex immediately for further information.
6. I did not get my deposit back. What happened?top
A. In 2010, 86% of students received their deposits back. If you did not receive your deposit back, it could be for several reasons.
- YOU MUST COMPLETE A DEPOSIT RETURN REQUEST FORM TO ENSURE THAT COLDEX HAS UP TO DATE AND ACCURATE INFORMATION. NO DEPOSITS ARE RETURNED WITHOUT THIS COMPLETED ON LINE FORM!!
- If you did not clean your unit as per instructions provided. (The unit MUST be fully clean, dry and defrosted. No water can be inside the unit.)
- The unit was not in the room it was delivered to.
- Your account was outstanding.
- Parts were missing.
- The unit was moved to another room without authorization.
- Your deposit cheque was returned to us.
- You provided an incorrect credit card number, or no expiry date on your Deposit Request Form.
7. I am moving out early or leaving school. What should I do?top
A. Email Coldex immediately. The unit may not be transferred to another person, or moved to another room without our prior written consent. Movement without consent is treated as theft. If you move out, and don't notify Coldex at least 24 hours prior, you will continue to be responsible for the unit until it is picked up or recovered.